Privacy policy
By using the website, you accept that Anchersen-Fladså processes your personal data and cookies in accordance with the data and cookie policy below. Cookies are used to make fladsaaturist.dk work. We use cookies to enable you to add items to your cart, log in and to improve our website.
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BRIEFLY ABOUT PRIVACY AND PERSONAL DATA POLICY
This privacy and personal data policy is summarized to better inform you as a customer about what personal data Anchersen-Fladså processes and how we process it – personal data is understood as all personally identifiable data.
Anchersen-Fladså respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and proper handling of all personal information we receive.
If the personal data policy below cannot be accepted, Anchersen-Fladså reserves the right to reject orders and other inquiries, as a lack of acceptance may mean that Anchersen-Fladså cannot service the relationship, which is otherwise required by applicable law.
PERSONAL DATA
Personal data covers any data that can be used to identify individuals, including but not limited to first, middle and last name, age, gender, job title, home or other physical address, email address or other contact details, regardless of whether they relate to the individual’s private residence or workplace.
Likewise, personal data also includes data such as behavior, purchase history, financial information, etc. which are all used in maintaining the customer and supplier relationship between customers and Anchersen-Fladså.
WHAT PERSONAL DATA DO WE COLLECT AND PROCESS?
You can access fladsaaturist.dk without providing us with your personal data. When accessing the website, an ID is assigned to your session. This cannot identify you as an individual.
Anchersen-Fladså needs a number of personal data in order to be able to do business with you and your company, maintain customer service and market products and services. Certain information is also collected and processed in accordance with legal requirements under the Anti-Money Laundering and Bookkeeping Act.
The following information may be collected and processed when you visit fladsaaturist.dk;
Email address, first and last name, address, phone number, age, gender, technical details (including IP addresses), behavior (including: URL visited, event triggers, actions such as clicks, open rates, log-in, time on each page, etc.
ANCHERSEN-FLADSÅ COLLECTS AND PROCESSES INFORMATION ABOUT YOU WHEN YOU:
Create an account
Making purchases
Send inquiries, complaints and/or interact with Anchersen-Fladså in any other way
Sign up and/or interact with online marketing materials (including but not limited to newsletters, text messages and notifications, advertisements on third party websites or similar)
Provides personal data in other ways to Anchersen-Fladså
Anchersen-Fladså only collects the personal data that is necessary to provide a service or product, market services and products or process inquiries.
Anchersen-Fladså does not collect and/or purchase personally identifiable information from third parties.
Anchersen-Fladså uses recognized card acquirers to handle online card transactions and does not store information about payment cards. Please note that when invoicing, invoicing and banking information is stored in accordance with applicable laws in the area, including the Money Laundering and Bookkeeping Act.
HOW DO WE USE YOUR INFORMATION?
We may make use of the information collected in the following ways:
To personalize your email and website experience through personalized recommendations based on purchase history
To improve fladsaaturist.dk and marketing from Anchersen-Fladså
To better serve you when contacting customer service
To administer competitions, customer surveys, etc.
To be able to process your orders as quickly as possible
To collect product and trustpilot reviews
To follow up on inquiries
For general marketing
HOW DO WE PROTECT YOUR INFORMATION?
Our website is continuously scanned for security flaws and weaknesses so that we can rule out potential data leaks as quickly as possible and make our website as secure as possible. It is also regularly scanned for malware.
Your personal information is stored on secured networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our privacy policy, which safeguards your rights and ensures compliance with applicable legislation in this area.
In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside. Credit card information is processed by card acquirers and cannot be accessed by either Anchersen-Fladså or employees of card acquirers. These transactions are not stored on internal servers and are at no time processed by Anchersen-Fladså itself.
WHO DO WE DISCLOSE PERSONAL DATA TO?
Personal data submitted on fladsaaturist.dk or via telephone contact will only be disclosed to:
Internal departments / staff
Trusted third parties necessary for the fulfillment of delivery, payment and service agreements, including debt collection and judicial authorities
Business partners for the purpose of maintaining your account and/or marketing.
In order to provide the best possible experience on Anchersen-Fladså’s websites, we keep statistics on how users use the sites. The statistics are used exclusively in anonymized form, e.g. to see which pages and content users interact with.
Anchersen-Fladså may use Google Analytics to collect visitor statistics and, in this connection, pass on IP addresses to Google Analytics. The privacy terms for Google Analytics are accepted by visiting fladsaaturist.dk and can be found here: www.google.com/privacy
Anchersen-Fladså and all business partners and suppliers have a data processing agreement in place to safeguard the interests of users and customers at all times. These agreements can be presented at any time upon request.
WHERE IS YOUR PERSONAL DATA STORED?
Your data is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data at Anchersen-Fladsåvegne in accordance with this data policy and the applicable personal data protection legislation.
If at any time you wish to unsubscribe from any newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.
By unsubscribing from marketing from Anchersen-Fladså, all commitments you have made to us will be deleted. These cannot be recreated, and if at any time you want insight into what we have previously sent you, previous offers or similar, please note that these cannot be recreated.
HOW LONG IS YOUR PERSONAL DATA STORED?
In the case of an active customer relationship, your data is stored for as long as necessary for us to service you. If the customer relationship is terminated, your data is stored for up to two years, depending on the nature of the data.
You can request access or deletion of your data at any time. Due to other legislation (accounting and anti-money laundering laws), all transactional data, including contact and company information, is retained for five years.
DATA CAKE
We take security breaches and data leaks very seriously. In case of suspected data leakage from Anchersen-Fladså internal servers or external partners, a number of initiatives are put in place to secure our customers and users in the best possible way.
This includes identifying the extent of the potential damage, notifying potentially affected customers and users, notifying the Danish Data Protection Agency, and taking actions to try to contain the extent of the damage.
If we suspect a data leak from Anchersen-Fladså or its external partners, all parties involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Anchersen-Fladså, please contact us at any time.
ACCESS TO INFORMATION
You can always change your account information and areas of interest, including whether you want us to contact you in connection with offers for goods or services or unsubscribe from newsletters.
You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us.
If you want all data deleted, please contact us.
Note! Once all data has been deleted, it cannot be recovered. Data required to be stored according to legislation cannot be deleted on request.
AUDIT
We continuously review our data processing processes. This policy is updated once a year.
CONTACT, CHANGE AND UPDATE THE PRIVACY POLICY
Anchersen-Fladså is committed to continuously meeting the legal requirements for the protection of privacy.
If you have any questions or comments about our data policy or how we use your personal data, please contact our customer service.
If at any time you wish to unsubscribe from our newsletters, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact details below.
By unsubscribing from marketing from Anchersen-Fladså, all commitments you have made to us will be deleted. These cannot be recreated, and if at any time you want insight into what we have previously sent you, previous offers or similar, please note that these cannot be recreated.
